Customer Service: AUDIO Julie Bartkus Would you like to help your staff feel valued and supported while you provide outstanding customer service to your parents?
Would you like to help your teachers build strong, positive, and professional relationships with parents?
One director recently called me and stated how much her staff enjoyed listening to this audio program. . . . keep reading
Open Door Policies: AUDIO Julie Bartkus A leader told a new staff member: "I have an open door policy. Please feel free to come to my office any time you need to discuss an issue or if you have an idea you would like to propose." The new staff member says to herself: . . . keep reading
The Cost of Turnover Julie Bartkus The cost of turnover is high. But how high is it? What factors should be taken into consideration when calculating the cost of turnover? There are many soft and hard costs that factor into the cost of turnover. It's important that organizations take a look at all components of turnover because they add up and hit the bottom line. . . . keep reading
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