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*Communicating Difficult Information: Gold Member Audio
A true story: It happened the first day I started my new job as a director at a preschool. My first appointment was with a problem parent and boy did I have some difficult information to communicate. Can you relate to this situation? How would you handle it? Karen Trujillo-Heffernan knows the ins and outs of dealing with difficult situations in the child care industry. She joins us to share success strategies for communicating difficult information. . . . keep reading
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*Dealing With Difficult Parents: Gold Member Audio
Dealing with difficult parents is a common challenge that leaders have to overcome often in the child care industry. Whether it's a parent who won't work with you to formulate a solution to a challenge or a parent who engages in gossip about your program, these situations are difficult and leave many leaders feeling stressed. . . . keep reading
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*Coach Manager: Gold Member Audio
Explore 7 qualities of a successful coach manager and how these qualities work towards improving team work ethic within the workplace. Our guest, Tom Heck shares how effective coach managers continue the process of improving team work ethic by relating to their teams through communication and coaching, rather than leading with controlling techniques or intimidating practices. . . . keep reading
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*Improving Team Work Ethic: Gold Member Audio
Team work ethic can be defined as the collective principles that govern a group of people as they work together to accomplish common goals. These collective principles are difficult to clarify and even tougher to maintain on a daily basis. In this issue of the Leadership Connection we're exploring ways a leader can build and maintain team work ethics. Joining us is Tom Heck, team work coach, author and professional speaker who teaches team work and leadership skills through a diversity of experiential activities. . . . keep reading
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*Role Reversal: Gold Member Audio
Wouldn't it be great if there was a way that you could help your staff develop a greater appreciation and understanding for all that you do and vice versa? Think of how the "us" versus "them" mentality that plagues many organizations would be replaced with mutual trust and respect for the value that each person brings to your program. Dr. Susan Murphy joins us to share methodologies that you can facilitate with your staff to enhance understanding and appreciation for the various roles within your program. . . . keep reading
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*Friendship at Work: Gold Member Audio
If you're like most people, you spend more time at work than any other place. So it is only natural that relationships develop. In this audio you'll explore three different types of workplace relationships and how they can postively build your center. . . . keep reading
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*Mediation: Gold Member Audio
As conflicts and issues arise in early care and education programs around the world, leaders are challenged by the puzzle of how to most effectively mediate conflicts and help piece broken relationships together so their programs remain positive and productive. . . . keep reading
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A Self-Confident Team: AUDIO
Julie Bartkus
When staff members lack self-confidence it can lead to more than just individual team members who don't believe in themselves. Team members with low levels of confidence typically exhibit destructive communication patterns which includes workplace gossip, unresolved conflicts and communication gaps with co-workers and parents. This leads to lack of setting and achieving new goals. . . . keep reading
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Working With Women: AUDIO
Julie Bartkus
Discover: *How it's different to work with a mixed gender team versus a team consisting of all women. *The typical reactions that occur when a conflict arises with a female co-worker. *Success strategies a female worker can put into practice with her colleagues to ensure that conflicts are resolved without lingering destructive impacts. *How to let go of lingering negative feelings about co-workers who you have personality conflicts with. *The best way to approach a female supervisor about her ineffective work behaviors. . . . keep reading
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Communicating With Grace
In order to get to the place where you can keep your emotions in check and accomplish your objective in communicating, you may have to incorporate some success strategies into your daily routine. These success strategies are critical in communicating with grace. They have to do with using your emotional intelligence as opposed to your intellect. . . . keep reading
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Rejoicing in Diversity: AUDIO
Julie Bartkus
Diversity in its most basic form simply means differences. A workplace that rejoices in diversity contains employees who not only recognize the differences within their co-workers, but who also embrace and celebrate differences. These differences can include culture, sex, age, methods of performing tasks and styles of communication. . . . keep reading
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Conflict Resolution: AUDIO
Julie Bartkus
Discover a 9-step formula for resolving issues positively and directly. Share this fantastic formula with your staff and witness conflicts being resolved and attitudes becoming increasingly positive. . . . keep reading
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Communicating Difficult Situations: AUDIO
Julie Bartkus
In the child care profession, there never seems to be a shortage of difficult situations to handle. In my research for this month's topic, I reflected upon many difficult scenarios child care professionals might need to address. Confronting a team member about a certain behavior, firing a staff member, communicating allegations of abuse, talking to parents about children biting, talking to parents about late payments, and communicating staffing changes as well as communicating organizational changes were among the few. Each situation is different, yet at the same time difficult to handle. . . . keep reading
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Venting, Complaining, Blaming & Gossip
Julie Bartkus
Venting is destructive when we vent to the wrong people, in the wrong place, at the wrong time. There are many case scenarios I could share with you about destructive venting. Like when staff are unhappy about a recent change and they vent to anyone who is willing to listen. . . . keep reading
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Giving Advice: AUDIO
Julie Bartkus
"I gave Marie some wonderful advice about how she should do things and she didn't take it. I felt hurt because she didn't listen to what I said. I thought she would appreciate my years of experience and follow through on the suggestions I offered her." . . . keep reading
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