*Communicating Difficult Information: Gold Member Audio A true story: It happened the first day I started my new job as a director at a preschool. My first appointment was with a problem parent and boy did I have some difficult information to communicate. Can you relate to this situation? How would you handle it? Karen Trujillo-Heffernan knows the ins and outs of dealing with difficult situations in the child care industry. She joins us to share success strategies for communicating difficult information. . . . keep reading
*Dealing With Difficult Parents: Gold Member Audio Dealing with difficult parents is a common challenge that leaders have to overcome often in the child care industry. Whether it's a parent who won't work with you to formulate a solution to a challenge or a parent who engages in gossip about your program, these situations are difficult and leave many leaders feeling stressed. . . . keep reading
*Coach Manager: Gold Member Audio Explore 7 qualities of a successful coach manager and how these qualities work towards improving team work ethic within the workplace. Our guest, Tom Heck shares how effective coach managers continue the process of improving team work ethic by relating to their teams through communication and coaching, rather than leading with controlling techniques or intimidating practices. . . . keep reading
*Improving Team Work Ethic: Gold Member Audio Team work ethic can be defined as the collective principles that govern a group of people as they work together to accomplish common goals. These collective principles are difficult to clarify and even tougher to maintain on a daily basis. In this issue of the Leadership Connection we're exploring ways a leader can build and maintain team work ethics. Joining us is Tom Heck, team work coach, author and professional speaker who teaches team work and leadership skills through a diversity of experiential activities. . . . keep reading
*Role Reversal: Gold Member Audio Wouldn't it be great if there was a way that you could help your staff develop a greater appreciation and understanding for all that you do and vice versa? Think of how the "us" versus "them" mentality that plagues many organizations would be replaced with mutual trust and respect for the value that each person brings to your program. Dr. Susan Murphy joins us to share methodologies that you can facilitate with your staff to enhance understanding and appreciation for the various roles within your program. . . . keep reading
*Friendship at Work: Gold Member Audio If you're like most people, you spend more time at work than any other place. So it is only natural that relationships develop. In this audio you'll explore three different types of workplace relationships and how they can postively build your center. . . . keep reading
As conflicts and issues arise in early care and education programs around the world, leaders are challenged by the puzzle of how to most effectively mediate conflicts and help piece broken relationships together so their programs remain positive and productive. . . .
