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Motivate/Retain Staff
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*Customer Loyalty: Gold Member Audio
"In spite of my efforts to try to make my customers feel like I care and that my organization is a wonderful place for children and their families, I still have parents who spread negative gossip or they just leave my child care program without giving any notice." JoAnna Brandi joins us to share many fantastic strategies that you can implement immediately to help you build customer loyalty. . . . keep reading
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Happy For No Reason: Conference Call
Happier staff, happier parents, happier children and HAPPIER YOU is what you'll get when you listen in to this conference call. Marci Shimoff joins us to share a powerful message for you and your staff. . . . keep reading
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*Coach Manager: Gold Member Audio
Explore 7 qualities of a successful coach manager and how these qualities work towards improving team work ethic within the workplace. Our guest, Tom Heck shares how effective coach managers continue the process of improving team work ethic by relating to their teams through communication and coaching, rather than leading with controlling techniques or intimidating practices. . . . keep reading
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*Improving Team Work Ethic: Gold Member Audio
Team work ethic can be defined as the collective principles that govern a group of people as they work together to accomplish common goals. These collective principles are difficult to clarify and even tougher to maintain on a daily basis. In this issue of the Leadership Connection we're exploring ways a leader can build and maintain team work ethics. Joining us is Tom Heck, team work coach, author and professional speaker who teaches team work and leadership skills through a diversity of experiential activities. . . . keep reading
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*Mediation: Gold Member Audio
As conflicts and issues arise in early care and education programs around the world, leaders are challenged by the puzzle of how to most effectively mediate conflicts and help piece broken relationships together so their programs remain positive and productive. . . . keep reading
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Why Child Care Professionals Quit: AUDIO
Why do child care professionals quit? Don't you wish that question could be answered in one easy sentence? The truth is that although there are very common reasons why child care professionals quit - there are also very individualized reasons why they quit. . . . keep reading
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Competitive Benefits and Wages
All the help wanted ads say it -- "we offer competitive benefits and wages." But what specifically does that mean? And if all of your competitors offer pretty much the same benefits and wages, how can you stand out above and beyond your competition? How can you be that program where all child care professionals want to work? . . . keep reading
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*Effective Interviewing: Gold Member Audio
In the 1994 movie "The Mask," Jim Carrey turns from wimp to mischief-seeking hero by concealing his true identity. The real world is not much different. While you might not be interviewing candidates with a slick green face and protruding teeth it is often difficult to determine who the real person is beneath the mask and to reveal which mask they put on for your job interview. . . . keep reading
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Performance Reviews: Audio
Featuring Maryann Post
How do managers know if an effective performance review has been conducted? On this audio program you'll discover 5 "must dos" and 11 "do not dos" for an effective performance review. . . . keep reading
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Performance Evaluation Forms - Conference Call Recording
Listen in and discover: *Specific ways to improve your performance evaluation form. *Time-tested ideas to make them most effective. *Strategies to utilize your performance evaluation form as a tool for continued growth within your staff Additionally on this page are several sample evaluation forms and a new form created by our topic expert, Vicki Anderson. . . . keep reading
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A Self-Confident Team: AUDIO
Julie Bartkus
When staff members lack self-confidence it can lead to more than just individual team members who don't believe in themselves. Team members with low levels of confidence typically exhibit destructive communication patterns which includes workplace gossip, unresolved conflicts and communication gaps with co-workers and parents. This leads to lack of setting and achieving new goals. . . . keep reading
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Working With Women: AUDIO
Julie Bartkus
Discover: *How it's different to work with a mixed gender team versus a team consisting of all women. *The typical reactions that occur when a conflict arises with a female co-worker. *Success strategies a female worker can put into practice with her colleagues to ensure that conflicts are resolved without lingering destructive impacts. *How to let go of lingering negative feelings about co-workers who you have personality conflicts with. *The best way to approach a female supervisor about her ineffective work behaviors. . . . keep reading
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Favoritism: AUDIO
Julie Bartkus
How can a leader change a staff member's perception that favoritism is happening? What are the common situations that occur in the workplace that lead to accusations of favoritism? How can a leader eliminate feelings of favoritism when working with a family member or when he/she has been promoted from within? . . . keep reading
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Communicating With Grace
In order to get to the place where you can keep your emotions in check and accomplish your objective in communicating, you may have to incorporate some success strategies into your daily routine. These success strategies are critical in communicating with grace. They have to do with using your emotional intelligence as opposed to your intellect. . . . keep reading
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Positively Reinforcing Staff
Julie Bartkus
How can you reduce absenteeism and tardiness? How can you create a more positive working and learning environment? Our guest, Dr. Aubrey Daniels shares with us how to inspire staff members to make behavioral changes and much more through tapping into the transformational power of positive reinforcement. . . . keep reading
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