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Motivate/Retain Staff
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Letting Go of Control and worry: Gold Member Audio
Do you ever struggle with really letting go of tasks? Do you hang on to worry and control because you're fearful of how tasks will be completed if you're not right on top of them? Over the years many leaders have shared with me these concerns. Child care managers often wonder how they can take a day off without worry because they are the only one who ensures that tasks and responsibilities are taken care of properly. . . .
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Emotions At Work: Gold Member Audio
Emotional hijacking is an important concept to understand. Any child care director who wants to be effective needs to understand how their emotions can become hijacked by situations that arise. Situations such staff members calling out sick or a conflict with a customer. When you react in a way that is negative, you have been emotionally hijacked. . . .
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*Effective Interviewing: Gold Member Audio
Child Care Director's Guide to Effective Interviewing. You'll discover: 4 success strategies for effectively hiring quality child care staff, 5 hidden personality traits, 7 questions to help you determine if a candidate is the right fit for your team and 3 ways child care directors and owners can generate excitement and attract new employees. . . .
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*Customer Loyalty: Gold Member Audio
"In spite of my efforts to try to make my customers feel like I care and that my organization is a wonderful place for children and their families, I still have parents who spread negative gossip or they just leave my child care program without giving any notice." JoAnna Brandi joins us to share many fantastic strategies that you can implement immediately to help you build customer loyalty. . . .
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Happy For No Reason: Conference Call
Happier staff, happier parents, happier children and HAPPIER YOU is what you'll get when you listen in to this conference call. Marci Shimoff joins us to share a powerful message for you and your staff. . . .
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*Coach Manager: Gold Member Audio
Explore 7 qualities of a successful coach manager and how these qualities work towards improving team work ethic within the workplace. Our guest, Tom Heck shares how effective coach managers continue the process of improving team work ethic by relating to their teams through communication and coaching, rather than leading with controlling techniques or intimidating practices. . . .
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*Improving Team Work Ethic: Gold Member Audio
Team work ethic can be defined as the collective principles that govern a group of people as they work together to accomplish common goals. These collective principles are difficult to clarify and even tougher to maintain on a daily basis. In this issue of the Leadership Connection we're exploring ways a leader can build and maintain team work ethics. Joining us is Tom Heck, team work coach, author and professional speaker who teaches team work and leadership skills through a diversity of experiential activities. . . .
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*Mediation: Gold Member Audio
As conflicts and issues arise in early care and education programs around the world, leaders are challenged by the puzzle of how to most effectively mediate conflicts and help piece broken relationships together so their programs remain positive and productive. . . .
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