*Customer Loyalty: Gold Member Audio "In spite of my efforts to try to make my customers feel like I care and that my organization is a wonderful place for children and their families, I still have parents who spread negative gossip or they just leave my child care program without giving any notice." JoAnna Brandi joins us to share many fantastic strategies that you can implement immediately to help you build customer loyalty. . . . keep reading
*Essentials of Networking: Gold Member Audio When you think about networking what comes to mind? Is it a lack of time to get out there and do it or is it a fear of getting outside of your comfort zone to meet others through attending social functions? Our guest, Tere Holmes encourages everyone to get out there and as Nike's slogan says: "Just do it!" . . . keep reading
*Marketing and Enrollment Building:GOLD Member Audio Happy marketing and happy enrollment are the final words you'll hear on your CD from marketing expert, Julie Wassom. This is because she believes that marketing should be a happy journey that you embark on daily. Now don't be overwhelmed thinking-- "I have to put efforts into marketing every day!" Julie shares easy to implement and low cost marketing ideas that make daily implementation a wonderful experience. . . . keep reading
Building Positive Bonds With Parents: AUDIO Julie Bartkus What are some specific actions that child care professionals can take to build strong bonds with the parents right from the start? What are some of the most challenging situations that child care programs experience when it comes to keeping relationships with parents positive? What are the little things that a child care professional can do on a daily basis to build strong, positive relationships with parents? . . . keep reading
Attract Great Candidates: AUDIO Julie Bartkus Last month I presented a workshop at the BAEYC conference and I had the opportunity to interview employees of large and small child care facilities as well as family child care. I asked them: if you were looking for a job what would attract you to that potential employer? Was the predominant response more money, a greater level of teamwork or another response that may surprise you? I'll share their responses with you shortly. . . . keep reading
