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Business & Financial
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*Going Green: Gold Member Audio
To the contrary of Kermit the Frog's song It's not easy being Green - - - going green in your child care program is easy. It's also a smart decision that will boost your marketing efforts and it's an easy way to impact the lives of the children, your staff, parents and, of course, you! Hester Dooley, National Program Manager for Eco-Healthy Child Care, joins us to share easy ways to go green in your child care program. Through her efforts children throughout the nation benefit from the reduction of harmful environmental toxins in child care facilities. . . . keep reading
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*Customer Loyalty: Gold Member Audio
"In spite of my efforts to try to make my customers feel like I care and that my organization is a wonderful place for children and their families, I still have parents who spread negative gossip or they just leave my child care program without giving any notice." JoAnna Brandi joins us to share many fantastic strategies that you can implement immediately to help you build customer loyalty. . . . keep reading
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Collecting Tuition Conference Call
This conference call will provide you with solutions to your tuition collecting challenges! Cathy Abraham shares 9 strategies for collecting tuition. Hillary Harris joins us to share strategies for overcoming the mental barriers you face when collecting tuition or other payments. It's easy for uncomfortable feelings to arise when confronting parents about money issues. . . . keep reading
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*Budgeting Strategies: GOLD Member Audio
What scares you about the budgeting process? Is it not knowing if you have enough money to meet all of your needs? Is it the fact that you don't have a budget and pay your bills as money comes in? Is it that you may have an unplanned expense that will throw your entire budget off? Or is it not knowing how to create and manage a successful budget? Karen King joins us to answer all of your budgeting questions. . . . keep reading
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Firing Staff: AUDIO
Julie Bartkus
*How many chances should you give an employee before you terminate their employment? *What are the impacts of not firing an employee who should be fired? *How do you fire someone who you have a personal relationship with? *Is there a best day of the week to fire someone? . . . keep reading
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Competitive Benefits and Wages
All the help wanted ads say it -- "we offer competitive benefits and wages." But what specifically does that mean? And if all of your competitors offer pretty much the same benefits and wages, how can you stand out above and beyond your competition? How can you be that program where all child care professionals want to work? . . . keep reading
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Workplace Abuse:Audio
Julie Bartkus
A child care worker locks herself in the closet and says I'm frustrated. If I come out I might hurt someone! What should you do? . . . keep reading
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*Effective Interviewing: Gold Member Audio
In the 1994 movie "The Mask," Jim Carrey turns from wimp to mischief-seeking hero by concealing his true identity. The real world is not much different. While you might not be interviewing candidates with a slick green face and protruding teeth it is often difficult to determine who the real person is beneath the mask and to reveal which mask they put on for your job interview. . . . keep reading
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Constructively Deal With Change: AUDIO
Julie Bartkus
What are the thoughts and feelings that employees most typically experience with change that a leader should take into consideration? What are the worst or most harmful changes to employee morale that an organization can experience? What are the worst things a leader can do when change is happening? What are the best ways to help employees move forward with change? How can a leader increase customer loyalty in spite of major change occurring? What are effective communication techniques to help employees/customers deal with a change in management, site closings or site relocations? . . . keep reading
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*Prosperity:GOLD Member Audio
What does prosperity mean to you? What does it look like? What does it feel like? These are questions I asked child care leaders in more than 30 different child care programs. Some of the responses related to having more money to invest in resources for children, staff and parents while other responses related to a feeling of enthusiastic involvement from parents, staff and the community.Hillary shares a wealth of information on how to become more prosperous in one's personal and professional life. . . . keep reading
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Performance Reviews: Audio
Featuring Maryann Post
How do managers know if an effective performance review has been conducted? On this audio program you'll discover 5 "must dos" and 11 "do not dos" for an effective performance review. . . . keep reading
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Performance Evaluation Forms - Conference Call Recording
Listen in and discover: *Specific ways to improve your performance evaluation form. *Time-tested ideas to make them most effective. *Strategies to utilize your performance evaluation form as a tool for continued growth within your staff Additionally on this page are several sample evaluation forms and a new form created by our topic expert, Vicki Anderson. . . . keep reading
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Is your program protected from needing a lawyer? Find out now.
Julie Bartkus
As child care leaders go about their daily operations relating to children, parents, and staff the importance of documentation, enforcing policies, adherence to specific procedures and healthy communication practices have become paramount in creating an optimal environment for working and learning and can be essential in legally protecting oneself under local, state and federal laws. . . . keep reading
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Interviewing Strategies: AUDIO
Julie Bartkus
JOBehaviors has developed an on-line recruitment tool to help child care leaders recruit top notch child care professionals to work in their programs. This tool also helps child care leaders save time in the recruiting process and maintain consistency in the quality of team members they hire. One child care program utilizing Mark's tool reported a 50% increase in staff retention within a one year time period. . . . keep reading
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Take A Day Off Without Worry
Julie Bartkus
In order to take time off without worry, supervisors need to proactively set themselves up for time away all throughout the year. It's difficult for anyone, let alone a supervisor, to make a last minute decision to take time off. . . . keep reading
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Customer Service: AUDIO
Julie Bartkus
Would you like to help your staff feel valued and supported while you provide outstanding customer service to your parents? Would you like to help your teachers build strong, positive, and professional relationships with parents? One director recently called me and stated how much her staff enjoyed listening to this audio program. . . . keep reading
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