___ Computer Etiquette: Discover methods for ensuring that your computers at work are being used appropriately. We'll explore inappropriate emails and web-sites and how to maintain a safe network.

___ Conflict Resolution: Discover a 9-step formula for resolving issues positively and directly. Share this fantastic formula with your staff and witness conflicts being resolved and attitudes becoming increasingly positive.

___ Constructively Deal with Major Change: Whether you're going through a small organizational change or a large one like a site closing-- you'll discover strategies you can implement immediately to help you and your staff stay positive and focused.

___ Cost of Turnover: The cost of turnover is high. But how high is it? What factors should be taken into consideration when calculating the cost of turnover? There are many soft and hard costs that factor into the cost of turnover. It's important that organizations take a look at all components of turnover because they add up and hit the bottom line.

___ Creating Positive & Beneficial Bonds with Parents: Discover small daily actions you can implement to build positive, long-lasting bonds with parents.

___ Customer Service: Would you like to help your staff feel valued and supported while you provide outstanding customer service to your parents? Would you like to help your teachers build strong, positive & professional relationships with parents? Get started on your plan to provide top-notch customer service today.

___ Dealing With Difficult Staff: Listen in to directors sharing their most difficult staff situations including: staff who bring their personal problems to work, staff who don't respect you, staff who intimidate you, staff who refuse to change and staff who gossip.

___ Death in the Workplace: Strategies are presented to help you create a caring environment yet one that continually focuses on the priority of your child care program when a terminal illness arises in the workplace.

___ Death in the Workplace: Strategies are presented to help you create a caring environment yet one that continually focuses on the priority of your child care program when a terminal illness arises in the workplace.

___ Difficult People: Arm yourself with effective strategies for dealing with those difficult people in your life and in your child care program.

___ Diversity: Gain a deeper understanding of what workplace diversity is, 3 strategies a leader can implement immediately to foster an environment where employees rejoice in diversity and how to effectively integrate a new staff member into your diverse working environment.

___ Effective Policies & Organizational Ideas: Organizational ideas and policies to help you save time, money and frustration are featured. Three leaders with a combined total of over 60 years in the industry share their best time-saving, money-saving and frustration-reducing ideas with you.

___ Empower Your Staff: Discover several strategies that you can implement immediately to empower your team to make changes without your having to nag or beg them.

___ Engaging Men in Child Care: Whether you're interested in having more men join your child care team or you would like to make your program more father friendly this audio program will present you with some great tips.

___ Escaping Burnout: Detect burnout before it happens to you or your staff and discover strategies for escaping it.

___ Establishing Business Priorities: Identifying your business priorities is critical in managing a successful child care program. What are your business priorities? Have you managed your program by them lately?

___ Favoritism: Playing favorites can be the kiss of death for a leader because staff study the leader. They analyze the leader's body language while interacting with staff members and they watch to see who the leader likes to hang out with and who the leader avoids. Discover proven methods for overcoming feelings of favoritism.

___ Firing Staff: You're fired! For many leaders these words are hard to articulate. Listen in as we discuss effective techniques for firing staff when necessary. We'll explore effective "damage control" when a team member gets fired including how and what to communicate with staff and parents. We'll also discuss strategies to help you keep optimistic and confident about the situation.

___ Follow Through on Your Commitments: Join s as we explore strategies to help you follow through on all of those commitments and promises you make every day.

___ Friendships at Work: Friendships at work naturally develop out of common interests, shared stresses and mutual values. This natural occurrence often leaves child care leaders asking: Do friendships among staff contribute to a healthy working and learning environment or do they lead to a decrease in productivity causing gossip and cliques to develop?

___ Fun at Work: Discover very simple and affordable ideas for incorporating more fun into work as well as two great team building activities that you can facilitate with your staff. Discover great ways to play everyday.

___ More Fun at Work: Would you like some strategies that you can implement today to make your day more fun? What would it be like if your staff left work with smiles on their faces because they had so much fun today? Discover what one child care leadership team does to make sure every day every one continuously strives to have more fun at work.

___ Generation Gaps: Helping Younger & Older Staff Work As A Team: Have you ever wondered what it takes to close the generation gaps within your workplace? Discover crucial information for managing your younger and older staff effectively.

___ Getting the Appreciation You Deserve: A room filled with child care professionals were asked the question: How many of you would like to feel more appreciated? Every single hand was raised high in the air with a loud sigh. Presenting techniques to help you feel appreciated every day.

___ Getting, Understanding & Implementing Staff Feedback: Discover why it's important to survey employees, how often you should survey your staff, 3 questions a supervisor should ask her team on a regular basis, how to overcome fears of getting and giving feedback, success strategies for getting completed surveys with open and honest responses, common mistakes leaders make during the survey process and economical tools for facilitating surveys.

___ Giving Advice: Join us as we discuss how to give advice so that it's received in a positive, constructive fashion.

___ Goals: Discover some great strategies for creating a high-functioning team through the process of setting and achieving goals.

___ Happy days: Tips for having more fun at work: You'll hear from four experts who present strategies to help you have more happy days at work. This audio program is packed full (80 minutes!) of happiness tips.

___ Improving Team Work Ethic: Discover how to turn a good team into a high-performing team and how to be excited about your job in the process!

___ Inappropriate Work Behavior: Cell Phones Thongs and Dancing on Tables: Do you struggle with staff using cell phones, dressing inappropriately or behaving less than professionally at work? Discover specific strategies you can implement to deal effectively with these inappropriate work behaviors. After implementing the strategies presented on this audio program one leader reported a decrease in staff using cell phones at work by 95%!!

___ Inspire Parents to Follow Through: The words you love to hear: Sure, I'll do that. I'll take care of it, I promise. Not a problem. But then there's no follow through! Feelings of frustration set in and you ask yourself: What do I have to do to get them to follow through? We're revealing strategies to help you inspire follow through.

___ Insubordination: Today you can have all of your questions about insubordination answered. We've asked child care leaders what they would like to know and then sought out a lawyer who specializes in insubordination to answer all questions asked.

___ Interviewing Strategies: If you've ever felt deceived by a new team member who ended up being someone other than that wonderful, positive, skilled candidate you interviewed, you'll be delighted by the information contained in this audio program. Discover breakthrough methods for asking interview questions and analyzing responses.

___ Interviewing Techniques: We're exploring a tool that has helped child care programs increase staff retention by 50% in a one-year time period.

___ Legal Issues: Are you protected from needing an employment lawyer? Discover legal issues that you should be aware of as you manage your child care program.

___ Letting Go of Resentments: It's better than a 36% raise! According to Michelle Reina, Ph.D. creating a high level of trust within your workplace generates more positive feelings than a 36% raise. Learn how to help your team let go of resentments and rebuild trust.

___ Marketing and Enrollment Building: Discover creative marketing ideas that will propel your early care & education program to the next level of success. Discover low cost and no cost marketing ideas that will help you create and implement a marketing plan easily. So put your marketing worries (no time & no money) aside and get ready to take a joyous ride through enrollment building and marketing. This journey will leave you thinking -- yes, I can do this!

___ Mediation: Are you like many leaders who spend 30 - 80% of their time trying to resolve conflicts? Get ready to put a plan of action into place to help you piece relationships together quickly and effectively.

___ Minimize Gossip: Leaders, I've heard your frustrations with gossip and I understand how draining the process of trying to eliminate gossip is. Is there a way to eliminate gossip for good? ABSOLUTELY! Strategies to help you minimize workplace gossip and eliminate its harmful impacts are shared.

___ Minimizing Absenteeism & Tardiness: What causes over 3% of America's workforce to be absent on a daily basis? How can you identify someone who is prone to absenteeism and tardiness before you hire them? What are the interview questions that you can legally ask to help you determine if a potential new candidate is prone to lateness? When -- if ever -- should a co-worker confront another co-worker about their being late or absent for work? The most effective strategies for minimizing absenteeism and tardiness in your child care program are revealed.

___ New Staff Integration: Would you like to know how to transform a new employee into a valued team member? And how to eliminate gossip and complaining about a new employee? Or how about getting a new employee to follow through on policies and procedures? A step-by-step plan of action is revealed.

___ Open Door Policies: An open door policy gives staff and/or customers access to management when needed. It helps programs project a leadership style that's approachable and personable. However, there are a few guidelines that one should put in to place when implementing an open door policy - guidelines that will help make open door policies as effective as possible.

___ Getting Organized: Join us for a journey that will lead you through a process for organizing your child care program.

___ Staying Organized: Discover strategies to help you stay organized on a daily basis including one key to making sure projects are followed through to completion, easy steps to organize larger projects, how to keep your inbox manageable, how to most effectively manage your bills, tips for setting up file folders, time-tested strategies for getting parents to complete paperwork, how to stay organized with deposits and so much more.

___ Performance Reviews: How do managers know if an effective performance review has been conducted? On this audio program you'll discover 5 "must dos" and 11 "do not dos" for an effective performance review.

___ Personality Conflicts: Do you struggle with your staff resolving conflicts positively and directly? Discover a few new ideas and strategies to help conflicts get resolved within your child care program.

___ Positive Reinforcement: How can you reduce absenteeism and tardiness? How can you create a more positive working and learning environment? Our guest, Dr. Aubrey Daniels shares with us how to inspire staff members to make behavioral changes and much more through tapping into the transformational power of positive reinforcement.

___ Projecting Professionalism: Help your staff overcome feelings of not being considered a serious professional. Professionalism is defined and keys to inspiring your staff to dress professionally are revealed.

___ Prosperity: Propel your staff out of old mindsets! Discover how to help your staff think about abundance even when resources are extremely limited. Generate excitement and enthusiasm for your vision and what you would like to accomplish in the child care industry. Begin a more prosperous journey in your life and child care program today.

___ Reducing Stress: When you're in a very stressful situation how can you mentally escape without leaving your physical space? What's one four letter word that will help you change your perception of a stressful situation and feel more positive instantly? What may be preventing your working and learning environment from becoming less stressed? Ten stress-busting strategies are shared.

___ Role Reversal: Wouldn't it be great if there was a way that you could help your staff develop a greater appreciation and understanding for all that you do and vice versa? Think of how the "us" versus "them" mentality that plagues many organizations would be replaced with mutual trust and respect for the value that each person brings to your program. Discover hands-on activates you can facilitate with your staff to help them develop a greater understand of each other's roles and responsibilities.

___ Self-Esteem: Self-esteem and self-confidence are two of the essential "building blocks" for creating a positive and productive environment. If people don't feel confident in their own abilities, chances are they will not challenge themselves to reach new heights, they will not resolve conflicts in a positive and productive way and they will not speak up to offer you feedback when requested.

___ Staff Appreciation: The big question is - how do we appreciate people effectively? What are some great ideas to work in to our appreciation plan of action? Are there any new and creative ideas to implement? And what are the appreciation pitfalls to avoid? All of these questions are answered.

___ Take a Day Off Without Worry: In order to take time off without worry, supervisors need to proactively set themselves up for time away all throughout the year. It's difficult for anyone, let alone a supervisor, to make a last minute decision to take time off. Discover how you can take a day off without worry.

___ Team Building: Listen in and discover several activities you can facilitate with your team as well as a deeper understanding of what you can do to help staff members function as a dynamic, cohesive team.

___ The Art of Not Taking It Personally: Don't take it personally! Easier said than done--wouldn't you agree? We're presenting strategies to help you -- and to help you help others -- not take things personally.

___ Time Saving Strategies: Do you ever wish you had more time to do the things you value most? The objective of this audio program is to provide you with 13 time-saving strategies that you can implement immediately.

___ Transform A "Live Body" Into a Valued Employee: Discover how to tell when someone can be transformed into a valued employee and how to make it happen.

___ Venting: Venting is destructive when we vent to the wrong people, in the wrong place, at the wrong time. Discover constructive ways for venting your frustrations.

___ Why Child Care Professionals Quit: Why do child care professionals quit? Don't you wish that question could be answered in one easy sentence? The truth is that although there are very common reasons why child care professionals quit - there are also very individualized reasons why they quit.

___ Word of Mouth: It has the power to help you increase enrollment. It has the power to help you attract great staff and at the same time it has the power to decrease enrollment and deter great staff from working at your facility. Discover how powerful word of mouth is.

___ Working with Women: Discover how it's different to work with a mixed gender team versus a team consisting of all women, the typical reactions that occur when a conflict arises with a female co-worker, success strategies a female worker can put into practice with her colleagues to ensure that conflicts are resolved without lingering destructive impacts, how to let go of lingering negative feelings about co-workers who you have personality conflicts with and the best way to approach a female supervisor about her ineffective work behaviors.

___ Working With Young Staff: What is the number one thing that young professionals look for in a potential employer? How can you motivate your younger staff members to be more professional? How can you effectively integrate younger staff members with more seasoned professionals so your entire team has a positive and productive working relationship? These questions are answered.