Mediation Quiz

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Mediation Quiz

Here's an informative quiz on mediation in the workplace. These questions and answers are based on our audio program featuring Elinor Robin.

Mediation Quiz

Caution! Daily actions taken by leaders that negate the process of conflict resolution include:

Listening to hearsay

Listening to venting without a positive outcome

Investigating who's right and who's wrong

Being the staff therapist

All of the above

To help mediate a conflict you need to be:

Comfortable with conflict

Empathetic

A good friend

Available at all times

None of the above

With every conflict comes the feeling of being:

Dismissed

Discounted

Disenfranchised

Disrespected

All of the above

The key to deflating the emotions that run rapid with conflict is to:

Confront the person immediately

Help each party see their part in creating the conflict

Identify who is the perpetrator and victim

Ignore emotions; they will dissipate given enough time

Call your therapist

Every time someone quits or becomes actively disengaged at work there is the potential for:

Spending more money

Client turnover

There is no impact, just ride it out

The first two responses are correct

The first three responses are correct

Staff member's motivates when bringing conflicts and hearsay to your attention include the desire to:

Manipulate

Procrastinate

Vent

Resolve the issue

All of the above

An effective mediation:

Is a substitute for therapy

Can take up to 3 hours initially

Should take place during nap time

Takes into consideration hearsay

Proves someone is right

Listen to this audio program now.

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