http://www.leadershipconnectionforchildcare.com

Mediation Quiz

Here's an informative quiz on mediation in the workplace. These questions and answers are based on our audio program featuring Elinor Robin.

Mediation Quiz
Caution! Daily actions taken by leaders that negate the process of conflict resolution include:
Listening to hearsay
Listening to venting without a positive outcome
Investigating who's right and who's wrong
Being the staff therapist
All of the above
To help mediate a conflict you need to be:
Comfortable with conflict
Empathetic
A good friend
Available at all times
None of the above
With every conflict comes the feeling of being:
Dismissed
Discounted
Disenfranchised
Disrespected
All of the above
The key to deflating the emotions that run rapid with conflict is to:
Confront the person immediately
Help each party see their part in creating the conflict
Identify who is the perpetrator and victim
Ignore emotions; they will dissipate given enough time
Call your therapist
Every time someone quits or becomes actively disengaged at work there is the potential for:
Spending more money
Client turnover
There is no impact, just ride it out
The first two responses are correct
The first three responses are correct
Staff member's motivates when bringing conflicts and hearsay to your attention include the desire to:
Manipulate
Procrastinate
Vent
Resolve the issue
All of the above
An effective mediation:
Is a substitute for therapy
Can take up to 3 hours initially
Should take place during nap time
Takes into consideration hearsay
Proves someone is right

Listen to this audio program now.


Member Rave

"I just want to thank you for the wonderful materials this site provides.
I have not been a member for very long, but already I have received materials that I have used successfully with my staff.

The first was the raffle question. We received this just a few days prior to our all day staff training. We set it up and picked the winner at the end of our training day. It was fun and stimulated a lot of conversation during the days leading up to the drawing. We are looking forward to the next raffle question.

Right now the staff are working on the crossword puzzle that just came out. Again it is stimulating a lot of conversation and enjoyment.

I really appreciate these fun activities. It helps to rejuvenate and reinforce early childhood topics without me having to "lecture" to them.
They are enjoying it as well.

Please keep sending these tools.
They are great."

L. Greasley, Member

 






©2011 JulieBartkus.com All Rights Reserved. Reproduction without permission prohibited.