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  • home | Public | Mediation Quiz
     

    Mediation Quiz

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    Here's an informative quiz on mediation in the workplace. These questions and answers are based on our audio program featuring Elinor Robin.

    Mediation Quiz
    Caution! Daily actions taken by leaders that negate the process of conflict resolution include:
    Listening to hearsay
    Listening to venting without a positive outcome
    Investigating who's right and who's wrong
    Being the staff therapist
    All of the above
    To help mediate a conflict you need to be:
    Comfortable with conflict
    Empathetic
    A good friend
    Available at all times
    None of the above
    With every conflict comes the feeling of being:
    Dismissed
    Discounted
    Disenfranchised
    Disrespected
    All of the above
    The key to deflating the emotions that run rapid with conflict is to:
    Confront the person immediately
    Help each party see their part in creating the conflict
    Identify who is the perpetrator and victim
    Ignore emotions; they will dissipate given enough time
    Call your therapist
    Every time someone quits or becomes actively disengaged at work there is the potential for:
    Spending more money
    Client turnover
    There is no impact, just ride it out
    The first two responses are correct
    The first three responses are correct
    Staff member's motivates when bringing conflicts and hearsay to your attention include the desire to:
    Manipulate
    Procrastinate
    Vent
    Resolve the issue
    All of the above
    An effective mediation:
    Is a substitute for therapy
    Can take up to 3 hours initially
    Should take place during nap time
    Takes into consideration hearsay
    Proves someone is right

    Listen to this audio program now.


    Member Rave

    "I just want to thank you for the wonderful materials this site provides.
    I have not been a member for very long, but already I have received materials that I have used successfully with my staff.

    The first was the raffle question. We received this just a few days prior to our all day staff training. We set it up and picked the winner at the end of our training day. It was fun and stimulated a lot of conversation during the days leading up to the drawing. We are looking forward to the next raffle question.

    Right now the staff are working on the crossword puzzle that just came out. Again it is stimulating a lot of conversation and enjoyment.

    I really appreciate these fun activities. It helps to rejuvenate and reinforce early childhood topics without me having to "lecture" to them.
    They are enjoying it as well.

    Please keep sending these tools.
    They are great.
    "

    L. Greasley, Member

     




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