On this CD you'll discover:

*Techniques to help you quickly collect your cool and handle difficult situations constructively.

*5 communication techniques to help you get buy in from others and build positive, constructive relationships.

*The number one factor that prevents people from buying into what you're communicating.

*Effective methods for breaking down resistance, defensive reactions and inspiring people to work with you instead of against you.

*How to confront staff and parents in a way that leaves you feeling good about the interaction.

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