Dealing with difficult parents is a common challenge that leaders have to overcome often in the child care industry. Whether it's a parent who won't work with you to formulate a solution to a challenge or a parent who engages in gossip about your program, these situations are difficult and leave many leaders feeling stressed.

On this issue of the Leadership Connection for child care professionals is Nikole Bradshaw. Nikole has been in the child care profession for over 15 years and is currently a director at Tarleton State University in Stephenville, Texas. She has researched and implemented ideas for dealing with difficult parents in a positive and constructive way and has recently began sharing her ideas at child care conferences.