Our Price $21.95

Through listening to this CD you will discover:

*1 main characteristic that classifies an employee as difficult.

*5 reasons employees are difficult.

*How to find the "trigger points" that will help difficult people get on the same page as you and become less difficult.

*How difficult people are like kidnappers.

*When and how you can recommend that a difficult employee should seek professional help for his/her problems.

*9 types of difficult people and a plan of action to help you deal with each type.

*A supervisor's checklist for dealing constructively with difficult people.

*How your top-performer who bends over backward when you need her can become a difficult employee when she asks for favors in return.

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