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Difficult People:AUDIO
A parent consistently picks her child up late and then gets upset when she is charged late fees. You were taken by surprise when she yelled at you in front of her child, other parents, and staff. While another parent picks her child up on time, but hangs out to chat with staff about all of her personal problems. Oh sure - staff have politely excused themselves, trying to refocus on their priority -- the children -- but the parent continues to stay glued to them. One staff member stated: "The parent followed me to the bathroom and waited for me to come out!" . . . (to read the remainder of this article, please log in below.)
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Important
Note From
Long-Time Member
"Use this resource-
the web site, CD's, etc! It's at your fingertips to help you deal with the
challenges you have to face daily.
Every topic featured is applicable and
helps me refocus on my vision and clarify my goals. It provides the
tools needed to help me feel grounded with the work I do everyday.
It's a
tremendous resource that can
benefit all child care
professionals if they reach out and use it. Don't
reinvent the wheel; it has been "invented" for you..."
Kathy Kingston, Director, Bright Horizons
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